What if you could easily and effortlessly get referrals from your customers, wouldn’t that be great?
Sometimes all it takes is considering how YOU would like to be treated as a customer.
Here are some Do’s that might have them jumping for JOY.
DO be someone who builds relationships before results. Be a person your customers ENJOY.
DO CALL your customers to check in with how you are doing. Ask your customers if they have any ideas or suggestions that would help you to serve them better.
DO offer continuous service or product improvements.
DO remember to THANK your customers for their business. A HANDWRITTEN note on a nice card via regular mail will WOW your customers.
DO keep your customers in the loop if there are problems with your product or service. (Think: Steve Jobs handling the iPhone 4.0 situation)
DO teach your customers how to get the most from your product or service.
DO something totally unexpected that adds value to your customer just because.
DO give clients special services or a for-clients-only club with special offers.
DO follow-up, ask for feedback.
DO remember client birthdays.
DO stay ahead of the pack. Look for ways to innovate and offer something nobody else does. Be a leader.
DO love your customers and they will love you back.