If a company does not make you jump for joy why would you do business with them?
Way back in the 20th century most companies got the bright idea that instead of having people available to give you support when one of their products failed ( and they seem to do that pretty quickly these days especially if it is a blender!) you would have to go through a maze of recorded, robo-voices and press this numbers, press that number to ultimately just press –0- to speak to an actual person. I usually just press –0- and skip all that other nonsense.
Fast-forward to today the year 2011 and most companies have made it nearly impossible to want to do business with them with the exception of an outstanding few. I am sure there are others but these are two who have made me a very happy customer.
Costco is one that gets and A+ from me. Why? First of all they take everything back. I recently ordered a sofa from them online. Yes, I know who orders a sofa online? I really was just testing the sofa waters and this was a good place to start. I reasoned that if I liked it, I would have saved myself time, energy and gas running all over to find the sofa of my dreams. When it arrived it looked nice enough but after about a week of sitting on this uncomfortable contraption, I picked up the phone and asked them to come pick it up. Within a matter of days two guys came and took it away and my money was refunded. Very cool.
Last summer I purchased a Mophie for my iPhone at the Apple Store because I was going off on an adventure in the Squamish Mountains and I knew there would be no place to plug in my phone and I use it as my alarm clock. If you don’t know what a Mophie is, it is a battery pack that gives the iPhone user who is constantly running to find an outlet to plug in more time to play with all the features that suck up the battery life so quickly.
The mophie did exactly what I wanted it to do but for some reason when I put it away and took it out to use again, it would not hold a charge. Bummer.
When I called Mophie, to my surprise, I spoke to Stacy an actual person in customer service who completely understood my problem and she let me know that lucky me my Mophie was still under warranty and they would send me another all I had to do was go to the website and fill out a form, scan my receipt and then I heard from Dave via email who sent me a return authorization and a prepaid label.
OMG. OMG. I thought this is amazing. Now I have a brand new Mophie, in white so it looks cool and doesn’t get totally lost in the jungle that is my handbag. Now I get to love my iPhone even longer when I am out and about and I don’t have to stress out looking for an outlet.
And when I upgrade my iPhone I would buy another. And hey Mophie people, don’t ever change because I tell everyone I know who has an iPhone to get themselves a Mophie.
Now that’s something to jump for joy about don’t you think?